Couchbase Server

Windows Installer hangs on "Computing Space Requirements"

Details

  • Type: Bug Bug
  • Status: Resolved Resolved
  • Priority: Critical Critical
  • Resolution: Fixed
  • Affects Version/s: 2.0-developer-preview-3, 2.0-developer-preview-4
  • Fix Version/s: 2.0-beta
  • Component/s: installer
  • Security Level: Public
  • Environment:
    Windows 7 Ultimate 64. Sony Vaio, i3 with 4GB RAM and 200 GB of 500 GB free. Also on a Sony Vaio, Windows 7 Ultimate 64, i7, 6 GB RAM and a 750GB drive with about 600 GB free.

Description

When installing the Community Server 2.0 DP3 on Windows, the installer hangs on the "Computing space requirements screen." There is no additional feedback from the installer. After 90-120 minutes or so, it does move forward and complete. The same issue was reported on Google Groups a few months back - http://groups.google.com/group/couchbase/browse_thread/thread/37dbba592a9c150b/f5e6d80880f7afc8?lnk=gst&q=msi.

Executable: couchbase-server-community_x86_64_2.0.0-dev-preview-3.setup.exe
  1. PNG File
    couchbase-installer.png
    27/Dec/11 2:54 PM
    26 kB
    John (alternate) Zablocki
  2. PNG File
    image001.png
    05/Apr/12 4:22 PM
    27 kB
    Steve Yen

Activity

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Filip Stas added a comment -
Is there any solution for this? I'm experiencing the same problem. Running the unpacked msi does not seem to work because the Installshield setup has been configured to require to install through the exe.

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Filip Stas added a comment - Is there any solution for this? I'm experiencing the same problem. Running the unpacked msi does not seem to work because the Installshield setup has been configured to require to install through the exe.
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Farshid Ghods added a comment -
from Bin:

Looks like it is related to installshield engine. Maybe installshield tries to access system registry and it is locked by other process. The suggestion is to shut down other running programs and try again if such problem pops up.
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Farshid Ghods added a comment - from Bin: Looks like it is related to installshield engine. Maybe installshield tries to access system registry and it is locked by other process. The suggestion is to shut down other running programs and try again if such problem pops up.
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Farshid Ghods added a comment -
we were unable to reproduce this on windows 2008 64-bit

the bug mentions this happened on windows 7 64-bit which is not a supported platform but that should not make any difference
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Farshid Ghods added a comment - we were unable to reproduce this on windows 2008 64-bit the bug mentions this happened on windows 7 64-bit which is not a supported platform but that should not make any difference
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Farshid Ghods added a comment -
From Bin:

Windows 7 is my dev environment. And I have no problem to install and test it. From your description, I cannot tell whether it is failed during the installation or after installation finishes but couchcbase server cannot start.
 
If it is due to installshield failure, you can generate the log file for debugging as:
setup.exe /debuglog"C:\PathToLog\setupexe.log"
 
If Couchbase server fails to start, the most possible reason is due to missing or incompatible Microsoft runtime library. You can manually service_start.bat under bin directory and check what is going on. And you can run cbbrowse_log.bat to generate log file for further debugging.
Show
Farshid Ghods added a comment - From Bin: Windows 7 is my dev environment. And I have no problem to install and test it. From your description, I cannot tell whether it is failed during the installation or after installation finishes but couchcbase server cannot start.   If it is due to installshield failure, you can generate the log file for debugging as: setup.exe /debuglog"C:\PathToLog\setupexe.log"   If Couchbase server fails to start, the most possible reason is due to missing or incompatible Microsoft runtime library. You can manually service_start.bat under bin directory and check what is going on. And you can run cbbrowse_log.bat to generate log file for further debugging.
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John Zablocki added a comment -
This is an installation only problem. There's not much more to it other than the installer hangs on the screen (see attachment).

However, after a failed install, I did get it to work by:

a) deleting C:\Program Files\Couchbase\*

b) deleting all registry keys with Couchbase Server left over from the failed install

c) rebooting

Next time I see this problem, I'll run it again with the /debuglog

I think the problem might be that a previous install of DP3 or DP4 (nightly build) failed and left some bits in place somewhere.
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John Zablocki added a comment - This is an installation only problem. There's not much more to it other than the installer hangs on the screen (see attachment). However, after a failed install, I did get it to work by: a) deleting C:\Program Files\Couchbase\* b) deleting all registry keys with Couchbase Server left over from the failed install c) rebooting Next time I see this problem, I'll run it again with the /debuglog I think the problem might be that a previous install of DP3 or DP4 (nightly build) failed and left some bits in place somewhere.
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Steve Yen added a comment -
from Perry...
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Steve Yen added a comment - from Perry...
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Thuan Nguyen added a comment -
I can not repo this bug. I test on Windows 7 Professional 64 bit and Windows Server 2008 64 bit.
Here are steps:
- Install couchbase server 2.0.0r-388 (dp3)
- Open web browser and go to initial setup in web console.
- Uninstall couchbase server 2.0.0r-388
- Install couchbase server 2.0.0dp4r-722
- Open web browser and go to initial setup in web console.
Install and uninstall couchbase server go smoothly without any problem.
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Thuan Nguyen added a comment - I can not repo this bug. I test on Windows 7 Professional 64 bit and Windows Server 2008 64 bit. Here are steps: - Install couchbase server 2.0.0r-388 (dp3) - Open web browser and go to initial setup in web console. - Uninstall couchbase server 2.0.0r-388 - Install couchbase server 2.0.0dp4r-722 - Open web browser and go to initial setup in web console. Install and uninstall couchbase server go smoothly without any problem.
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Bin Cui added a comment -
Maybe we need to get the installer verbose log file to get some clues.

setup.exe /verbose"c:\temp\logfile.txt"
Show
Bin Cui added a comment - Maybe we need to get the installer verbose log file to get some clues. setup.exe /verbose"c:\temp\logfile.txt"
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John Zablocki added a comment -
Not sure if this is useful or not, but without fail, every time I encounter this problem, simply shutting down apps (usually Chrome for some reason) causes the hanging to stop. Right after closing Chrome, the C++ redistributable dialog pops open and installation completes.
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John Zablocki added a comment - Not sure if this is useful or not, but without fail, every time I encounter this problem, simply shutting down apps (usually Chrome for some reason) causes the hanging to stop. Right after closing Chrome, the C++ redistributable dialog pops open and installation completes.
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Matt Ingenthron added a comment -
Workarounds/troubleshooting for this issue:


On installshield's website, there are similar problems reported for installshield. There are several possible reasons behind it:

1. The installation of the Microsoft C++ redistributable is blocked by some other running program, sometimes Chrome.
2. There are some remote network drives that are mapped to local system. Installshield may not have enough network privileges to access them.
3. Couchbase server was installed on the machine before and it was not totally uninstalled and/or removed. Installshield tried to recover from those old images.

To determine where to go next, run setup with debugging mode enabled:
setup.exe /debuglog"C:\temp\setupexe.log"

The contents of the log will tell you where it's getting stuck.
Show
Matt Ingenthron added a comment - Workarounds/troubleshooting for this issue: On installshield's website, there are similar problems reported for installshield. There are several possible reasons behind it: 1. The installation of the Microsoft C++ redistributable is blocked by some other running program, sometimes Chrome. 2. There are some remote network drives that are mapped to local system. Installshield may not have enough network privileges to access them. 3. Couchbase server was installed on the machine before and it was not totally uninstalled and/or removed. Installshield tried to recover from those old images. To determine where to go next, run setup with debugging mode enabled: setup.exe /debuglog"C:\temp\setupexe.log" The contents of the log will tell you where it's getting stuck.
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Bin Cui added a comment -
Matt's explanation should be included in document and Q&A website. I reproduced the hanging problem during installation if Chrome browser is running.
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Bin Cui added a comment - Matt's explanation should be included in document and Q&A website. I reproduced the hanging problem during installation if Chrome browser is running.
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Farshid Ghods added a comment -
so does that mean the installer should wait until chrome and other browsers are terminated before proceeding ?

i see this as a very common use case with many installers that they ask the user to stop those applications and if user does not follow the instructions the set up process does not continue until these conditions are met.
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Farshid Ghods added a comment - so does that mean the installer should wait until chrome and other browsers are terminated before proceeding ? i see this as a very common use case with many installers that they ask the user to stop those applications and if user does not follow the instructions the set up process does not continue until these conditions are met.
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Dipti Borkar added a comment -
Is there no way to fix this? At the least we need to provide an error or guidance that chrome needs to be quit before continuing. Is chrome the only one we have seen causing this problem?
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Dipti Borkar added a comment - Is there no way to fix this? At the least we need to provide an error or guidance that chrome needs to be quit before continuing. Is chrome the only one we have seen causing this problem?
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Steve Yen added a comment -
http://review.couchbase.org/#/c/20552/
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Steve Yen added a comment - http://review.couchbase.org/#/c/20552/
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Steve Yen added a comment -
See CBD-593
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Steve Yen added a comment - See CBD-593
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Øyvind Størkersen added a comment -
Same bug when installing 2.0.0 (build-1976) on Windows 7. Stopping Chrome did not help, but killing the process "Logitech ScrollApp" (KhalScroll.exe) did..
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Øyvind Størkersen added a comment - Same bug when installing 2.0.0 (build-1976) on Windows 7. Stopping Chrome did not help, but killing the process "Logitech ScrollApp" (KhalScroll.exe) did..

People

  • Assignee:
    Bin Cui
    Reporter:
    John Zablocki
Vote (2)
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Dates

  • Created:
    Updated:
    Resolved: